What should I do if I don’t recognize a transaction?

If you do not recognize a transaction in your Lili account , we ask that you temporarily freeze your card to avoid any other fraudulent transactions from posting on the account:

1.    Login to your Lili app

2.   In the Main Menu, go to Lili Card, tap the Setting button then turn on the Freeze Card switch

Then you should contact Lili's Support team immediately, by calling us at 855-545-4380, to report a dispute.

 
 
 
Lili is a technology company and not a bank. Banking services are provided by Choice Financial Group, Member FDIC. The Lili Visa® Business Debit Card is issued by Choice Financial Group, Member FDIC, pursuant to a license from Visa U.S.A.