If you do not recognize a transaction in your Lili account , we ask that you temporarily freeze your card to avoid any other fraudulent transactions from posting on the account and immediately contact Lili's Support team, by calling us at 855-545-4380, to report a dispute.
To freeze your Lili debit card:
1. Login to your Lili app
2. In the Main Menu, go to Lili Card, tap the Setting button then turn on the Freeze Card switch
For more detailed instructions, please see Lili's Help Center article: How do I freeze my card?
Lili is a financial technology company, not a bank. Banking services are provided by Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. The Card may be used everywhere Visa debit cards are accepted.
Wire Transfer services are provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.