If you do not recognize a transaction in your Lili account , we ask that you temporarily freeze your card to avoid any other fraudulent transactions from posting on the account:
1. Login to your Lili app
2. In the Main Menu, go to Lili Card, tap the Setting button then turn on the Freeze Card switch
Then you should contact Lili's Support team immediately, by calling us at 855-545-4380, to report a dispute.
Lili is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. Please see the back of your Card for its issuing bank. The Card may be used everywhere Visa debit cards are accepted. Wire Transfer service provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.