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What should I do if I forgot my password or if I want to change it?

If you forgot your password

If you forgot your password and can’t log in to Lili, you can reset it in a few steps.

  • In the Lili mobile app: On the log‑in screen, tap “Need help?” and choose “I forgot my password”.
  • On the web: Go to the Lili log‑in page and select “I need help logging in”.
  • Enter the email address you use for your Lili account, then follow the instructions in the password reset email we send you.

If you don’t see the email within a few minutes, check your Spam or Promotions folder and confirm you’re checking the same email address that’s on file with Lili.

If you want to change your password

If you’re already logged in and want to update your password:

  • Open the Lili mobile app.
  • Go to Main menu > Settings > Account Security > Change Password.
  • Follow the on‑screen steps to enter your current password and choose a new one.

For tips on choosing a strong password and keeping your account safe, see How do I set up a strong password and improve account security?

If you still can’t sign in (2FA or access issues)

If you still can’t access your account after trying these steps—for example, you no longer have access to the email or phone number on file, you can’t complete two‑factor authentication, or you suspect someone else changed your password—please contact the Lili team so we can help restore access. You can reach us directly from the Lili app under Help Center, or by using the contact options listed in How do I contact the Lili team?

 

 

Lili is a financial technology company, not a bank. Banking services are provided by Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. The Card may be used everywhere Visa debit cards are accepted. 

Wire Transfer services are provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.