How do I set up a strong password and improve account security?

At Lili, we prioritize the security of our customers' financial information. One crucial aspect of maintaining a secure account is setting up a strong password. In this guide, we will provide you with essential tips and recommendations to help you create a robust and secure password.

  1. Length matters: Choose a password with a minimum length of 12 characters. Longer passwords are generally more secure, as they provide a greater combination of characters making it more difficult for potential attackers to decipher.
  2. Mix it up: Create a password that includes a combination of uppercase and lowercase letters, numbers, and special characters. This diversity significantly increases the complexity of your password, making it harder to crack.

  3. Avoid common patterns: Stay away from using easily guessable patterns or commonly used passwords such as "123456" or "password." These are among the first options hackers will try when attempting to gain unauthorized access.
  4. Don't use personal information: Avoid incorporating personal information, such as your name, birthdate, or address, in your password. Hackers often try to exploit personal details to guess passwords.
  5. Make it unique: Ensure your password is unique to your Lili account and not used for any other online services. Reusing passwords across multiple platforms can increase the risk of compromise if one service is breached.
  6. Change your password regularly: To maintain a high level of security, it is essential to change your password periodically. We recommend updating your password at least every three months. Regularly changing your password reduces the likelihood of unauthorized access to your account.

  7. Enable two-factor authentication (2FA): Take advantage of two-factor authentication to add another layer of security. 2FA requires a second form of verification, such as a code sent to your mobile device, to access your account. This code is needed in case you change mobile devices. 
  8. Enable biometric identification: Much stronger than a written password, biometric identification is the use of Touch ID (fingerprint) or facial recognition to enter your account.

Using these guidelines and adopting best practices for password security, can significantly enhance the protection of your Lili account. Remember to create a unique, complex, and lengthy password, avoid common patterns, change your password regularly, and enabling two-factor authentication. Make sure you choose passwords that only you will know. You can also check out our blog post on this topic.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you.



Lili is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. Please see the back of your Card for its issuing bank. The Card may be used everywhere Visa debit cards are accepted. Wire Transfer service provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.