Your Lili account is built on bank‑grade security, so you can focus on your business while we help protect your money and information. We combine FDIC‑insured deposits, strong authentication, encryption, and continuous monitoring to keep your account safe.

Your money: FDIC‑insured deposits and protections

• FDIC insurance through our partner banks
  Your deposits are held at FDIC‑insured banks, and are protected up to the applicable limits through Lili’s participation in a sweep network program. For more details, see: Is my Lili account FDIC insured?
• Regulation‑driven safeguards
  Lili follows applicable banking and payments regulations designed to protect your funds, including rules around error resolution, unauthorized transactions, and fraud investigation.
• Dispute and fraud‑review processes
  If you see a transaction you don’t recognize, you can report it and our team will investigate in accordance with the timelines and protections described in your account agreement.

Your access: secure login and authentication

To keep your account access secure, Lili uses multiple layers of protection:

• Unique login credentials
  You sign in with your email and a password that you create. We strongly recommend using a long, unique password and never reusing it on other services.
• Two‑factor authentication (2FA)
  Lili enables two‑factor authentication for important actions and logins, typically via one‑time verification codes sent to your mobile device.
  This means that even if someone knows your password, they still need access to your phone or trusted device to sign in or complete certain actions.
• Biometric authentication
  On supported devices, you can enable biometric login, such as fingerprint or facial recognition, as an additional layer of security for the mobile app.
• New device and unusual‑activity checks
  When you sign in from a new device, new location, or we detect unusual behavior, we may require extra verification (for example, a one‑time code) before granting access.

Your data: encryption and secure infrastructure

We protect your personal and financial information using industry‑standard security controls:

• Data encryption
  Sensitive information is encrypted in transit and at rest using modern encryption protocols. This helps ensure that your data can’t be read if it is intercepted or accessed without authorization.
• Secure infrastructure and access controls
  Lili’s internal systems follow strict access‑control policies, so that only authorized personnel with a business need can access specific information, and all access is logged and monitored.
• Continuous monitoring
  Our systems monitor for suspicious patterns and unusual account activity, and we may contact you or take protective steps (such as temporarily restricting activity) if we detect something that needs a closer look.

Real‑time alerts and account tools

We give you tools and alerts so you can help protect your account in real time:

• Account and transaction alerts
  Lili can send alerts for important activity, helping you spot unexpected charges or changes quickly so you can respond.
• Card controls
  If you misplace your card, you can quickly lock or deactivate it in the app and request a replacement.
• Roles & Permissions for teams
  If you share access with team members or your accountant, you can control what each person can see and do using Roles & Permissions, reducing unnecessary access to sensitive actions.

These features work together with our behind‑the‑scenes monitoring to help protect your account from unauthorized use.

How you can help keep your Lili account secure

Your behavior is a critical part of your account’s security. To help keep your money and information safe:

• Use a strong, unique password for Lili and avoid reusing it on other websites or apps.
• Turn on biometric login (when available) and keep your device screen locked.
• Never share one‑time verification codes, passwords, or full card details with anyone, including anyone claiming to be from Lili.
• Be cautious with links and attachments. If something looks suspicious, go directly to the Lili app or website instead of clicking on a link in a message or email.

For more guidance, see:

• How do I set up a strong password and improve account security?
• Lili and Your Account Security (how to spot and avoid common scams).

If you ever notice unusual activity, believe your information may have been compromised, or have concerns about your account’s security, contact the Lili team through the options listed in How do I contact the Lili team?. We’ll help you secure your account and review any suspicious activity.

Lili is a financial technology company, not a bank. Banking services are provided by Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. The Card may be used everywhere Visa debit cards are accepted. 

Wire Transfer services are provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.