Lili and Your Account Security

Every day, thousands of people fall victim to fraud through emails, texts, and phone calls from scammers pretending to be employees of a financial institution. Here is some important information that will help you avoid scams and keep your Lili account secure.

Important: 

Please note that Lili agents will never ask you for your password, security code, entire social security number, or entire debit card number. This type of information should never be shared with anyone.

What to do if you are contacted by someone claiming to be a Lili employee:
1. Do not share any sensitive information with them
2. Hang up / disengage immediately
3. Call Lili's customer support team directly at 855-545-4380 to report that someone saying they were from Lili contacted you and requested sensitive information (this will allow you to verify if the caller was legitimate)

3 Common Bank Scams

Smishing - 
You receive a text message from a Lili employee asking you to share a security code or verify a purchase. This is a scam attempt - Lili will never request such information.

Phishing - 
You receive an email that asks you to provide personal information or click on a suspicious link. This is a scam attempt - If Lili asks you for personal documentation, we will provide a secure link to collect it, and the information requested will be used to help identify you or help Lili with making updates to your contact information (physical address, name changes, etc.).

Tip: Pay special attention to the sender's email address, as we contact our customers from email addresses ending in "@lilibanking.com" and "@lili.co" (e.g. @info.lilibanking.com or @us.lili.co).

Social Engineering - 
You receive a phone call from a "Lili employee" asking you to verify your Lili account number or debit card number. This is a scam attempt - we will never call to ask you for such information. However, when you call Lili, we might ask for the last four digits of your social security number or card number, or even for your physical address in order to identify you as the account owner. When in doubt - we've got your back!

It's important to remain vigilant and do your part to keep your information secure. 

Remember: if you're ever in doubt about a contact being legitimate, just hang up / disengage and call the Lili customer support team directly, via 855-545-4380, Monday thru Friday, 9am-7pm EST.

If your Lili card is lost or stolen, we encourage you log into your account to freeze your card and to notify us immediately.

As always, we're here to help and are working hard to keep your Lili account secure!

 

 

Lili is a financial technology company, not a bank. Banking services are provided by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Choice Financial Group, Member FDIC, or Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. Please see the back of your Card for its issuing bank. The Card may be used everywhere Visa debit cards are accepted. Wire Transfer service provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.