Yes, you can resend an invoice in just a few taps—whether your customer missed the first email or needs it at a different address. 

Resend an invoice from the Web App

1. Log in to your Lili account on the web.
2. Go to Main Menu > Invoicing.
3. Find and click the invoice you want to resend (for example, a Sent or Overdue invoice).
4. In the invoice action menu or invoice details, choose how you want to resend it:
   • Send via email – shows a confirmation modal so you can confirm you’d like Lili to send the invoice again to the email address saved for that customer.
   • Copy link and share directly – copies the invoice’s secure link to your clipboard so you can paste it into an email, chat, or any other channel.
   • Download invoice as PDF – downloads a PDF version of the invoice to your device, which you can then attach or upload wherever you need.

When you confirm Send via email, Lili sends the same invoice again, with the same invoice number and payment options you originally set up, to the client email stored in their contact details.

Resend an invoice from the Mobile App

1. Open the Lili Mobile App and log in.
2. Tap Main Menu > Invoicing.
3. Select the invoice you’d like to resend (for example, a Sent or Overdue invoice).

From the invoice details screen you’ll see two main options:

• Send invoice – opens an email draft in your chosen email app, with the invoice attached or linked. You can edit the recipient email address, subject line, and message before you send. The “To” field is pre-filled with the email saved in the client’s contact details, but you can update it if needed.
• Share (share icon) – opens your phone’s native share sheet with the invoice link, so you can send it through any supported app on your device (for example, messaging apps, alternate email apps, or collaboration tools).

In both cases, your customer receives the same invoice number and payment methods you’ve configured for invoices in your Lili account

What your customer sees when you resend

• Your customer receives the same invoice with an active Pay Now experience and the payment methods you’ve connected (such as card, ACH, or digital wallets through your integrations).
• Any payment instructions you chose to show on the invoice—like bank transfer or check details—are still visible.
• If they already started paying, they can still complete the payment using the same invoice.

Resending doesn’t create a new invoice or a new balance—it simply puts the existing invoice back at the top of your customer’s inbox.

Tips and best practices

To keep your invoicing workflow clean and your cash flow moving:

• Confirm your customer’s email address or preferred channel before resending, especially if they didn’t see the first message.
• Use Send Invoice instead of creating a brand-new invoice when you’re only reminding a customer to pay; this keeps your tracking and reporting accurate.
• If your customer’s contact person has changed, update the customer details on the invoice before you resend.

Lili is a financial technology company, not a bank. Banking services are provided by Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. The Card may be used everywhere Visa debit cards are accepted. 

Wire Transfer services are provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.