Yes, you can cancel an invoice after you’ve created or sent it, as long as your client has not already completed payment outside of Lili (for example, by check, wire, or direct transfer). Canceling an invoice stops new payments on that invoice and updates its status in your invoicing dashboard.

How to cancel an invoice

Follow these steps from the Lili app:

1. Tap Main Menu > Invoicing.
2. Select the invoice you want to cancel.
3. Tap the menu icon in the top‑right corner.
4. Select Cancel Invoice and confirm.

Once you confirm, the invoice will be canceled and moved to the History tab, where you can still view it later for your records.

When you cancel an invoice

• When you cancel an invoice, the Pay Now button is removed, so your client can no longer submit a payment through that invoice.
• If your client opens the original invoice link after it’s canceled, they’ll see the invoice with a Deleted status.
• Lili does not automatically send a new notification explaining that the invoice was canceled, so if you’re changing terms or correcting an error, it’s a good idea to follow up with your client directly.

When you should cancel and resend an invoice

If you need to make changes to an invoice you’ve already sent (for example, wrong amount, date, or business details), you won’t edit the original invoice after it’s sent. In these cases, we recommend:

1. Cancel the incorrect invoice using the steps above.
2. Create a new invoice with the correct details and send it to your client.

This keeps your invoicing history clear and makes it easy for your accounting team or external partners to track which version is valid.

How cancellation affects your records and payments

• A canceled invoice stays visible in your Invoicing tab so you and your team can see that it was created and later canceled.
• Canceled invoices are no longer payable and will not count toward open receivables once your reports refresh.
• If your client already paid you outside of Lili (for example, by check, ACH, or wire using your payment details on the invoice), canceling the invoice will not move or refund those funds. In that case, you can either leave the invoice marked as paid in your own bookkeeping, or send a refund to your client through your usual payment method if a refund is needed.

If a payment has already been collected through one of your connected providers (such as Stripe or PayPal), you may need to issue any refund directly through that provider according to their policies

Lili is a financial technology company, not a bank. Banking services are provided by Sunrise Banks, N.A., Member FDIC. The Lili Visa® Debit Card is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from Visa U.S.A., Inc. The Card may be used everywhere Visa debit cards are accepted. 

Wire Transfer services are provided by Column Bank N.A., Member FDIC. All wires are subject to acceptance criteria and risk-based review and may be rejected at the sole discretion of Column Bank N. A. or Lili App Inc.