If you’ve lost or misplaced your card and/or want to freeze the card as a security measure, or if you want to unfreeze the card to make a transaction, please follow the instructions below:
Mobile App:
1. Select the menu icon on the top left-hand corner of the app screen.
2. Scroll down to "Lili card settings" then toggle "transactions are allowed" to off/on
3. That's it! You'll get a notification confirming your card is deactivated/reactivated.
Web App:
1. Click here to sign into your account through Lili’s website
2. Go to the left panel and choose “My Lili Card”
3. On the right side under the heading, Card Actions, toggle the Freeze Card switch on or off
4. In case you want to freeze the card, in the pop-up, click on “Yes, Freeze It”