How do I change my User ID/Email? Your User ID is your email. If you need to change your email you can do that directly from the Lili app under Settings\Personal Details. If you forgot your User-ID just tap on “Need help?” under the log-in screen and follow the instructions. Related articles How do I change or update my personal information? How do I change my password I didn’t get a verification code. How do I deposit checks into my Lili account? How do I get monthly account statements?