When will I receive my Lili Visa card? You will receive your Lili Visa debit card at the mailing address you provided generally within 14 calendar days.
What are the fees for using my card? There are no fees to use your Lili Visa debit card.
How do I activate my card? On your Lili App Home Screen click on the “Activate your Card” You’ll need to have your cards expiration date and CVV to activate the card. At this time you would also set a four digit PIN code.
Can I set up my Lili card for Apple Pay? Yes! To set up your card for Apple Pay, add the card to your Apple Wallet, and then call us at 855-545-4380
I lost my card, now what do I do? Block your card as soon as possible to avoid unauthorized transactions. You can block your card yourself in the Lili app. Just go to the menu "Card Actions" section and choose “Card lost or stolen” or give us a call and we’ll be happy to help.
How to see my card activity? You can see your last three transactions on the home screen. For your full transaction history just click on “Transactions”.
How do I set my card PIN? When you activate your card you will be asked to set your PIN. If you’d like to change your PIN, go the “Actions” menu, choose “Card Actions”, click “Change Pin” and follow the instructions.
An ATM didn’t dispense any money or gave me the wrong amount. Give us a call during business hours and we'll help you get that resolved!
How do I replace my card? It happens to all of us! Give us a call and we can get a new card shipped out to you. We don't charge for your first card replacement.
