Is my Lili account FDIC insured? Yes. All Lili accounts are FDIC insured by our sponsor bank, Choice Financial Group.
What fees will I be charged for my Lili account? At Lili there are no monthly fees, sign-up fees, or annual fees. Lili also doesn’t charge you for ATM withdrawal but you are responsible for ATM provider fees.
Can I set up a joint account? Unfortunately not yet. We will let you know when that feature becomes available.
How do I change or update my personal information? Just give us a call and we will help you make any changes.
How do I contact the Lili team? The answers to many of the frequently asked questions are available in the menu under “Help Center.” If you still have any questions, shoot us an email at support@lili.co or give us a call.
What is my User ID? Your User ID is your email address.
I forgot my password That happens! Go to the login screen and click the “forgot your password” link. You can also just give us a call and we’ll promptly reset your password.
My phone number has changed Please give us a call at 855-545-4380 for any account changes, and we'll be happy to help. Bear in mind that we can't change any information for an account less than 30 days old.
I want to change my password No problem. Simply log into the Lili app and go to "Settings." and then choose "Account Security."
How do I manage push notifications? Simply log into the Lili app and go to "Settings," then choose "Notifications."
How do I close my Lili account? We are sorry to hear that. Just give us a call and we can support the process.
Where can I find my account statements? You can easily access your statements in the app menu under the "Actions" section. Enter “Statements and Documents” and click “Statements.” You can review your statements by month and download them as well.
How can I fund my account? There are a lot of ways to move money into your account. You can set up a ACH transfer or transfer money from another bank account (it’s called an ACH transfer). You can connect your account to Venmo, Paypal, CashApp to transfer money received via these platforms.
